Privacy Policy

1. Introduction

Silent Frame ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at silentframe.sbs or use our styling services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Register for an account
• Book styling services
• Subscribe to our newsletter
• Contact us via email, phone, or social media
• Participate in surveys or promotions

The personal information we collect may include:

• Name and contact details (email address, phone number, mailing address)
• Payment information (processed through secure third-party payment processors)
• Style preferences and measurements
• Photos you share with us for styling purposes
• Account login credentials
• Communications between you and Silent Frame

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Time and date of your visit
• Pages you view
• Time spent on pages
• Links you click

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For more detailed information about cookies, please see our Cookie Policy section below.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Personalize your experience and deliver content relevant to your interests
• Respond to your inquiries, comments, or concerns
• Send administrative information, such as appointment confirmations and service updates
• Send marketing and promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Protect against unauthorized access and legal liability
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.5 Protection of Rights

We may disclose your information to protect and defend our rights and property, or the safety of our users or others.

5. Your Privacy Rights

5.1 Access and Control of Your Information

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict our processing of your personal information
• Request transfer of your personal information to another service provider
• Withdraw consent for future processing

5.2 How to Exercise Your Rights

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that certain information may be retained for legal or legitimate business purposes.

5.3 Marketing Communications

You can opt out of receiving marketing communications from us by clicking on the "unsubscribe" link in any email we send, or by contacting us directly. Please note that you will continue to receive service-related communications.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that may compromise your personal information, we will notify you in compliance with applicable laws.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws than your country of residence. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information.

10. Cookie Policy

10.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

10.2 Types of Cookies We Use

• Essential Cookies: Required for the operation of our website. They enable basic functions like page navigation and access to secure areas.
• Preference Cookies: Allow our website to remember choices you have made and provide enhanced, more personal features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure the effectiveness of advertising campaigns.

10.3 How to Manage Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

11. Third-Party Links

Our website may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of these third-party sites and assume no responsibility for them. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: